Key changes, which go into effect May 1, include:
- Gift cards will be issued to a customer, in conjunction with cash, whenever a transaction total reflects $25 or more is owed to the customer due to coupon “overages” (when the face value of the coupon exceeds the selling price of the item purchased and the transaction results in a negative balance)
- Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is presented showing the merchandise was originally purchased with gift cards
- Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is not presented
- Clarification for instances of suspected privilege abuse
- Update to the coupon acceptance policy that clarifies dot-scan barcode requirements and pin requirements for unique numbering, that photocopies and counterfeit coupons are not accepted, and that coupons must be printed in English
To get further information on the current and upcoming coupon policy visit the Defense Commissary Agency Facebook page.